Personal Cruise Search and Plus
A one-off Personal Cruise Search does not renew. Plus renews annually unless cancelled before the next charge. Cancelling Plus stops renewal and normally retains access until the paid period ends. Refunded periods do not grant continued paid access.
You can contact billing@cruisesunlocked.ie to cancel, query an unfulfilled or unsuitable search, or request a refund. Your statutory rights are not reduced by our research starting early or by our inability to find a match. We record your request for early performance separately at checkout; buying does not require marketing consent.
The existing 30-day first-membership satisfaction policy also applies to first-time Plus membership. It does not replace your statutory rights for a one-off search.
1. Scope
This policy covers CruisesUnlocked paid memberships and digital services, including Cruise Club and Shortlist. It does not cover the cruise holiday itself. Cruise bookings are subject to the cruise line, travel agent, or booking partner’s own terms.
2. Cancelling a subscription
You can cancel future renewals through the account billing portal or by emailing billing@cruisesunlocked.ie.
Cancellation stops the next renewal. Unless a refund is issued, membership access normally continues until the end of the period already paid for.
3. 30-day satisfaction refund
For first-time paid members, we offer a 30-day satisfaction refund. If you try Cruise Club or Shortlist and it is not useful for you, email us within 30 days of your first payment and we will refund that first payment.
This is in addition to any statutory rights you have under Irish or EU consumer law.
4. Renewals
Renewals are generally non-refundable once a new billing period starts, unless there was a clear billing mistake, duplicate charge, technical failure, or another situation where a refund is fair or legally required.
5. EU/Irish 14-day cancellation rights
Consumers in Ireland and the EU may have a 14-day right to cancel online digital service contracts. If you ask us to begin providing the digital service immediately during that period, you may still be entitled to cancel, but we may deduct a proportionate amount for services already provided where the law allows.
Because we also offer the 30-day satisfaction refund for first-time paid members, early members have a practical refund route that is broader than the basic 14-day period.
6. How refunds are paid
Approved refunds are normally returned to the original payment method through Stripe. We aim to process approved refunds promptly. Your bank or card provider may take additional time to show the refund.
7. Travel bookings and supplier payments
CruisesUnlocked membership fees are separate from any cruise holiday, deposit, insurance, excursion, flight, hotel, or supplier payment. Supplier cancellation charges and booking conditions are outside this policy.
8. How to request help
Email billing@cruisesunlocked.ie with the account email, plan name, and what happened. We will handle it directly.
Related documents: Terms of Service and Privacy Policy.